Active Listening for Front-line Phone Agents
Embedded Files
A sample eLearning course created with Adobe Captivate, including job aids created with Adobe InDesign.
Active Listening Design Document.pdfDesign Document
Sample Captivate Storyboard.pdfStoryboard
Sample Job Aid.pdfAgent's Job Aid
Sample Coach's Guide.pdfCoach's Job Aid
Course Screenshots
Page updated
Google Sites
Report abuse