New Platform Launch Training
New Platform Launch Training
Embedded Files
An Articulate Rise and Storyline course used to train customer service employees on a new CX platform
An Articulate Rise and Storyline course used to train customer service employees on a new CX platform
Course Screenshots
Course Screenshots
KMS Job Aid Screenshots
KMS Job Aid Screenshots
Course Ownership Details
Course Ownership Details
Created training courses for Agents, Supervisors, and Workforce Management team
Uploaded, assigned, and tracked completion of the courses via SumTotal LMS
Created and maintained job aid information on the KMS (hosted on Liferay)
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